In any company, the driving force of success and the one thing that makes you stand out among your competition is quality. High quality work can only be attained through employees as they are the most valuable asset in any company.
Quality and quantity both have their place – but quality is what builds your reputation, a loyal client base, overall stability, and long term revenue and profitability for your company.
So how do we create quality and encourage that behavior?
Create high standards and processes
Ongoing training and support – prioritize mentoring
Reward quality performance and exceptional service - as well as high quotas
Improve accountability – if an employee presents subpar work – make them correct it. Learn from your mistakes
Conduct client surveys – ask about quality of service and product
All employees need to provide value to their company every day. Quality over quantity should be the focus and goal. If quality of work done is the first priority, the quantity of work as well as the overall success of the business will follow.
Put yourself in the customer's shoes. What makes you a repeat customer? What do you look for when shopping for a product or service? As the saying goes – treat people like you want to be treated.
Be accurate and accountable
Be accessible and reliable
Be credible and relevant
Be personalized and responsive
Be professional and knowledgeable
Quality is a shared experience between the client and service provider – in other words, a real relationship.
At the end of the day are you able to say that you have done your best? Will your clients say that their experience was above and beyond their expectations? Quality sets you apart in a competitive market and is a reflection of both you and your company. Quality gives you confidence. Quality is my jam!
By: Julie Barringer, Administrative Service Coordinator